FREE SHIPPING WORLDWIDE ON ORDERS OVER £150

SHIPPING FEES

  • We always deliver your orders using a courier delivery service so any deliveries will not be affected by any Royal Mail action.
  • Shipping cut-off time is 12pm (GMT-1).
  • We offer global delivery to a list of approved countries. For deliveries to any countries not presented as options at the checkout, please contact us at contactus@cerruti.com  and we will endeavour to complete your order.
  • All UK and EU orders would be delivered within 3-5 working days. International orders would be delivered within 7-10 working days.
  • We will acknowledge receipt of your order via email and keep you updated of your order’s progress.
  • Free worldwide shipping will apply for all orders with a subtotal of £150 and over. During promotion period, shipping fees may be exempted.

If you have a question about any aspect of your order or our website, please contact our Customer Services department where one of our team will be happy to help:

Email: contactus@cerruti.com

Address:

Trinity Brands UK Limited
Block K, Abbey Farm Commercial Park,
Southwell Road, Horsham St. Faith,
Norwich, NR10 3JU
United Kingdom

 

 

Estimated Delivery Time

Cost Per Delivery Address

Standard Delivery UK

3-5 working days

£7.50

Standard Delivery EU

3-5 working days

£15

Standard Delivery US

7-10 working days

£20

Standard Delivery Rest of the World

7-10 working days

£25

PAYMENTS

We accept the following forms of payment for online orders:

•          Visa

•          Mastercard

•          PayPal

We do not store credit card details nor do we share customer details with any 3rd parties.

RETURNS

All purchases are subject to our returns policy outlined as below.

CANCELLING AN EXISTING ORDER

We endeavour to process all orders within 5 working days of an order being placed so it is sometimes not possible for us to stop an order being delivered that has already been dispatched. Should this happen then it is the responsibility of the customer to ensure that the goods are returned within the guidelines below. Should you wish to cancel an order or have any further enquiries please email Customer Service at contactus@cerruti.com.

RETURNING AN ORDER

Should you wish to return your order for any reason we would ask that you email Customer Service for instructions and support.

At this point we are unable to accept online returns to any of our retail stores.

Returns outside of the 30 day period may be accepted at our discretion but will only be refunded as credit in the form of a promotion code that will only be redeemable online.

All goods are to be returned unused in their original packaging with the Returns Form. All labels and garment tags must still be attached. Any garments returned in an unsellable state will not be processed. This does not affect your right to return faulty goods.

It is the responsibility of the customer to pay for all shipping costs incurred when returning goods. We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as we cannot take responsibility for any items lost without proof of delivery.

We will only refund the value of the goods returned, no shipping costs will be refunded unless previously agreed by a member of our Customer Services team via email. Refunds can only be issued to the card used to purchase the goods and will be refunded within 5 business days of receipt of return during non-sale periods.

RETURNING A SALE ORDER

Should you wish to return a sale/markdown item for any reason we would ask that the goods are returned to us within 15 days from the date that we email confirmation of shipment.

Please contact Customer Services for instructions and support.

At this point we are unable to accept online returns to any of our retail stores.

Returns outside of the 15 day period may be accepted at our discretion but will only be refunded as credit in the form of a promotion code that will only be redeemable online (not in store).

All goods are to be returned unused in their original packaging with all labels and garment tags still attached. Any garments returned in an unsellable state will not be processed. This does not affect your right to return faulty goods.

It is the responsibility of the customer to pay for all shipping costs incurred when returning goods. We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as CERRUTI 1881 cannot take responsibility for any items lost without proof of delivery.

We will only refund the value of the goods returned, no shipping costs will be refunded unless previously agreed by a member of our Customer Services team via email. Refunds can only be issued to the card used to purchase the goods and will be refunded within 5 working days of receipt of return and 10 working days during sale period. It can take up to 10 working days for your bank to complete a refund and can vary between card issuers; we are unable to affect this.

EXCHANGES

If you wish to exchange a purchase for an alternative size or colour please contact our Customer Service team at contactus@cerruti.com, they will confirm if the newly required product is available.

You will be asked to return the unwanted item with the Returns Form stating the new size or colour required. We are unable to dispatch the required item until we have received the product you wish to return and will only exchange goods at the value paid at point of purchase.

All exchanges should be returned to us within 30 days from the date that we email confirmation of shipment.

All exchanged goods are to be returned unused in their original packaging with all labels and garment tags still attached. Any garments returned in an unsellable state will not be processed. This does not affect your right to return faulty goods.

It is the responsibility of the customer to pay for all shipping costs incurred when returning goods for exchange, and we will charge additional delivery on the shipping of the new product except in the case of faulty goods.

We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as CERRUTI 1881 cannot take responsibility for any items lost without proof of delivery.

During sale periods we are not able to hold items for exchange so would suggest that if you wish to purchase an alternative size or colour you purchase this online while it is available and then return the unwanted item within the guidelines explained in our “Returning a Sale Order” section above.

None of the above terms affect your statutory rights or your rights under Consumer Protection Regulations. Please see our Terms of Use